Terms and conditions of use

Return and Withdrawal Policy

Right of Withdrawal

The customer has the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days after the customer or a third party indicated by the customer, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify Anzar Nature, Calle Acuarius, 9 - 38710 Breña Alta, info@anzarnature.es, of your decision to withdraw from the contract by means of an unequivocal statement.

Consequences of Withdrawal

In case of withdrawal, we will refund all payments received, without undue delay and in any case not later than 14 calendar days from the date on which we are informed of your decision. We will proceed to effect such reimbursement using the same means of payment used for the initial transaction.

The customer must return or deliver the goods to Anzar Nature, without undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw. The deadline will be deemed to have been met if you return the goods before the end of the 14 calendar day period.

Excluded Products

We will not accept returns of products that have been opened or used, for health and hygiene reasons.

Privacy Policy

Data Controller

Anzar Nature, with address at Calle Acuarius, 9 - 38710 Breña Alta and NIF 42917966N, is responsible for the processing of personal data collected through this website.

Purpose of Processing

The personal data collected will be used solely for the purpose of managing orders placed, as well as to respond to user queries.

User Rights

All users have the right to request access, rectification, deletion, limitation of processing, opposition or the right to portability of their personal data. You can exercise these rights by contacting us at info@anzarnature.es.

Cookies Policy

What are cookies?

Cookies are small files that are stored in your browser when you visit our website.

Use of Cookies

Our website uses its own and third party cookies to improve the user experience by collecting statistics to optimise the functionality of the site.

Cookie Management

You have the option to allow, block or delete cookies installed on your computer by configuring your browser options. Consult your browser's help function to find out how to do this.